Having been a customer of FJ for around 20 years with my classic Land Rover, I received my yearly quote, followed by two more, as I was not happy with the first.My three quotes were: 186.89, 178.70, & 167.30.Why didn't they quote me 167.89 in the first place, instead of messing me around? - I may well have accepted it I then tried RH insurance and got the exact same policy for 82.88.I am so disappointed with FJ, I suppose loyalty means nothing any more.I would advise anyone else to try RH insurance.(No, I don't work for RH.)
Avoid! If you are unfortunate enough to cancel your policy then they will still keep a very significant portion of your payments, my car died so I decided to take it off the road and I essentially lost the equivalent of 9 months of my policy money. Absolute con artists! Never again
I have used Footman James for years but now the company seems to have changed completely with staff unable to process classic car insurance properly and they just don't seem to care anymore - a poor show.
Although my policy increased slightly, it was still cheaper than most other places so i can't really complain. Never had an issue with customer service either. Always been able to get through promptly with a friendly adviser always happy to help on the other end of the phone.
Were great once now they are just a bad joke, was placed on hold, diverted to renewals (for a new quote?), gave some details of the vehicle including the age, placed on hold again, then told by the new policies department we wont apply classic status to anything less than 30 years old these days (could the woman in renewals not have said that?).There are lots of cars under 30 years that have achieved classic status with other insurance companies, car clubs. Try Brentacre instead they seem to have a clue.
Footman James is a UK Insurance Agency based in Dudley, West Midlands. Footman James is located at Castlegate House, Castlegate Way, Dudley DY1 4TA, UK.
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