I decided to go with Albert Miles removals based on the good experience I had three-and-a-half years ago with them. How different it was this time. The two men arrived on time but sat in their van for 20 minutes on their phone so the whole process started about half an hour late. One of the men came over to me and complained that he had no where to park -it's true that parking is awkward on my street but there was some parking albeit 3 houses away. I then left to go to my new house so that I'd be there for when they arrived with all of my stuff. I left my adult son in charge. My son reported that the first half an hour of them being in the house they were simply walking around photographing everything. I didn't think much of this as I assumed this was for insurance purposes. However it turned out that there were several items not brought over from the old house to the new that was on the inventory. There were also lots of damages. The wall on the staircase at the old house had been gouged leaving a big hole and plaster all over the carpet, there was dirt and scrapes down both sides of one of my mattresses, there was a garden ornament broken which I saw them kick over pick it up and put it in the bin and not say a word, there was a rip in the back of my leather 4 seater sofa, there were knocks to the paintwork in the new house, there were scrapes and scuffs on various pieces of wooden furniture. They refused to bring over the dishwasher as they said there was a risk of tearing the lino. This was never an issue before. When they were at the new house, they said that several items were not able to be taken upstairs. They were referring to two chests of drawers. Whilst they were gone collecting the second load, I took these items upstairs myself, on my own, with no trouble whatsoever, all I did was remove the drawers. Throughout the morning, the men were on the phone any time I looked at them and were swearing in Polish and were rude and dismissive to me when I asked any questions. They kept telling me that they had another job to go to. Then, to add insult to injury, I received an email from Albert Mileska, the director, that I owe a further £60 due to walking distance because the movers had to park 3 doors away. This is on top of the £400 I had already paid. This was the most horrendous, most stressful moving day I've ever had and I would not wish this experience on my worst enemy.
So stressful really bad service
Excellent service! They arrived early at the house in Bradford, were very careful with everything (mainly furniture), and were loaded and away very quickly. We were not at the storage facility in Cambridge where they unloaded, but we visited a couple of days later to see that everything had been expertly stored and was in excellent condition. Would definitely recommend them.
Booked through Shiply to collect a desk purchased on eBay there was a problem with no one answering at the collection address they were very patient and waited at least 20 mins until they could get access couldn't ask for a better service I'm sure there are not many companies that would have waited and at a very reasonable cost. Would definitely use again.
We received such excellent service that we have used them three times already... would go back to them again if I ever need help. Amazingly courteous and helpful crew, moved everything efficiently, dismantled and reassembled quickly where needed, and all our furniture was delivered to the location in perfect condition. Would recommend highly!
Excellent! Moved from Birmingham to Liverpool. Moving guys (Thomas and Armenias) arrived promptly at 8am, worked non-stop, were careful with our stuff. Loading and unloading job done within 4 hours. Would definitely use their services again. Recommended!
They arrived earlier and were extremely careful with everything. The guys were very polite and helpful. Diligent team that took the stress out of our moving day and put everything in the rooms that we asked for. Will use them again for sure and recommend them without any hesitation. Thank you guys!!!!
Albert Miles Removals is a UK Moving Company based in Dudley, West Midlands. Albert Miles Removals is located at Russells Hall Rd, Dudley DY1 2JN, UK.
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