OMG where do i start. I brought a car from here which had 12 months mot of which they put on before i collected the car. On the way home from picking the car up the engine management light came on.He sent out his machinc to my house. The machanic started taking parts off his car and then putting them on the car i purchased.The day later the turbo went i asked for my money back and was declined of that and got told they would fix the problem. Bare in mind this was the 2nd day of having the car.I dropped the car off to him to be fixed of which took a week for him to book it in. So as of yet i hadnt really used the car. He then had the car for a week and replaced the turbo and told me that he had sorted the engine management light.When i had the car back there was a lot of black smoke coming from the exhaust. I told them about and he said to take it back to them. In the mean time i found out how his machanic had fixed my car. He took the dash off and smashed all the lights at the back thinking i would not have realised.So he had vised me to take it to a local garage round the corner from his business.They had the car for another week. To find out that the work that was said to have been done hadnt been done at all. And that the pipes on the dps filter had been disconnected. So rather than any of the work being carried out the just damaged the car evern more. So i then told him that i was within my 30 days so i want a refund but he would not give me my money back.I then agreed with him that i would take it to my machanic and get it looked over tell him the problem then he can pay for it as i just about had enough of being messed around and that i had 3 children to travel in the car and they was making it very unsafe.He agreed to getting the parts as he could get them cheaper and pay the garge for the labour.I agreed bit to find out that wasnt his plan he dod not order the parts so i had been waiting around for a week for nothink.He then payed for one part and put money in my bank for another part ( after a week of nagging) he then put the mobey in the bank for the main part another week later with a lot of nagging.But for the best bit my car is no stuck in the garage as they wont pay for the labour and i just can not aford it. This has been 4 months of absolute hell and it still is not over
When I purchased the car they said that it had recently been serviced which I later found out was a lie. Also had problems after I bought the car and kept bringing it back for repair. The mechanic here couldn't figure out the problem. Brought it to my own garage and got the spark plugs changed which solved the issue.
Great service could not do enough when we was buying are car.but after sales is TERABLE once they have your money they don't care
Bought a decent polo back in March. Started off well with pleasant service, and they threw in a new timing belt on request, but the after-service has been awful. Within a week or two the radiator fan cracked & blew all it's electrics because they'd left an unused bolt loose in the engine compartment that had got jammed (also found an unused belt loose in there). Had to replace the radiator as it had a leak. Wipers needed replacing, as soon as I saw them in the rain (no visibility). Battery needed replacing within a month or two. Had to replace rear suspension as it was completely shot. Appreciate it's an old car so will need some work, so have only mentioned these specific repairs as it had a clean MOT when I bought it (and bolt was just negligent!). I have now spent close to 1000 on repairs just to keep it roadworthy months after buying it with a clean MOT. All I asked for was a refund of the 250 warranty we got with the purchase. Months later and no follow-up on their promises to contact me about it, I reluctantly decided it was time to write this review and give up hope of any refund.
Bought Nissan Micra did a few jobs on it before I bought it very pleased! Good communication and collecting the car thanks guys
JK AutoLines is a UK Car Dealer based in Dudley, West Midlands. JK AutoLines is located at 2, Coneygree Business Park, Birmingham New Rd, Dudley, Tipton DY4 8XP, UK.
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